Sourcegraph · 1 day ago

Support Engineer [IC2]

United States

Full-time

Remote

Mid Level

$85K/yr - $85K/yr

Maximize your interview chances

Developer PlatformDeveloper Tools

Comp. & Benefits

Insider Connection @Sourcegraph

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Learn about our product, our value propositions, our customers, our team, and our practices.

Learn how Code Search is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.

Learn how Cody works, the problem it solves and how our customers use it day to day

Meet for an initial chat with the teammates you will work with most

Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).

Work with customers to troubleshoot and solve reported issues

Contribute to improving our product and handbook documentation

Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for...)

Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Unix/LinuxKubernetesBashGitHubGitLabBitBucketSQLGoAPIsGitAI products knowledgeLLMs knowledgeCross-functional collaboration