Litify · 2 days ago
Support Engineer – Tier 1 (Salesforce Certified)
United States
Full-time
Remote
Entry Level
$75K/yr - $75K/yr
1+ years exp
Maximize your interview chancesEnterprise SoftwareLegal
Insider Connection @Litify
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Work directly with customers to complex Salesforce/Litify issues and answer technical questions.
Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs.
Reproduce issues in Salesforce sandboxes and demo orgs.
Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support.
Work closely with Customer Success Managers to collaborate on potential solutions and next steps.
Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations (Flows, etc.)).
Participate in special projects such as providing support for products in beta.
Develop knowledgebase articles and video walkthroughs for the Litify Community.
Contribute to Support Engineering's culture of collaboration, continuous improvement, and positivity.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
1-3 years of technical customer facing experience (preferably in the SaaS space)
1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201.
A love of solving puzzles, troubleshooting, problem-solving, and learning something new every day.
Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud).
Excellent judgment, analytical thinking, and attention to detail.
Superb time management and organizational skills.
Ability to work in an ever-changing and fast-paced environment
Capable of communicating technical information to non-technical audiences and catering communication to needs of customers.
Strong cross-functional collaboration skills, relationship building skills and ability to achieve results.
Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders.
Preferred
A bachelor's degree from an accredited university is a plus.
Familiarity with APIs and how they work (POST/PATCH/PUT/GET).
Experience with advanced Salesforce tools (Dev Console/Data Loader/Workbench).
Experience with Web Debugging tools (Postman/Browser Dev Console/Telerik).
Understanding of web technologies (HTML, CSS, and JS).
Familiarity with SSO Technology (SAML/Oauth).
Previous experience working on a SaaS platform/company.
Experience converting processes/fixes into neatly organized content.
Familiarity with the legal industry and/or accounting.
Benefits
Bonus
Benefits
Company
Litify
Litify is an end-to-end legal operating platform offering cloud-based software solutions for law firms and legal professionals.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$78.56MKey Investors
Bessemer Venture PartnersTiger Global Management
2023-12-18Series Unknown· $19.84M
2023-02-09Acquired· undefined
2023-02-03Series Unknown· undefined
Leadership Team
Curtis Brewer
CEO
Brian LaRock
Chief Financial Officer
Recent News
The Business Journals
2024-04-07
Business Wire
2024-04-07
New York Business Journal
2024-02-21
Company data provided by crunchbase
