177 applicants

Company

ALLSTARSIT · 1 week ago

Support Engineer

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

You will work with our Customer Success Managers, Sales Engineering, Engineering, Product Management and Development teams to ensure customers successfully operate our products.

You will be the go-to person at Morphisec for assisting customers to resolve complex product and security issues.

Customer service cases - troubleshooting, and resolution

Ensure customer satisfaction and optimal customer experience.

Leading resolution of customer issues while partnering with R&D and product teams

Build and maintain the Morphisec Knowledge-base

You will actively collaborate with other global team members and participate in putting together the required tools, methods, playbooks and processes for the product’s support.

Assist in building and delivering training to our customers and partners.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Information Security SupportMSFT OS KnowledgeSaaS Cyber Security ExperienceVDI Environment UnderstandingNetworking Protocols KnowledgeTicketing Systems KnowledgeCloud Services KnowledgeEnglish Communication SkillsScripting KnowledgeTeamwork Skills

Required

2+ years of proven experience in working with international enterprise organizations, while supporting information security/cyber solutions

Extensive knowledge and experience with MSFT based OS, Software installation and deployment, servers, environments, tools, and applications

Familiarity with MSFT OS troubleshooting, performance monitoring tools and techniques

Experience working with SaaS Cyber Security products and familiarity with endpoint security products and architecture - advantage

Basic understanding of VDI environments

Team Player with strong teamwork skills, creative, self-starter, can-do approach, takes initiative, thinks 'outside of the box', gets things done

Must be capable of working well both independently and as part of a team

Excellent English communication skills, written and verbal, fluency in additional languages advantage

Strong analytical, detail-oriented, with the ability to deliver accurate data and information in a concise and clear manner

Ability to effectively handle multiple customer demands and priorities. Ability to recognize urgency

Highly creative problem solver with the ability to analyze, deduce, and act upon logs and error reports

Understanding how core Windows OS/processes utilize memory and CPU

Knowledge of networking protocols (TCP/IP, HTTP, SSL, LDAP) and their various troubleshooting tools

Hands-on working knowledge with ticketing products and systems (Zendesk, SFDC Service Desk or others)

Preferred

Knowledge of Cloud-based services, e.g. AWS, Azure, an advantage

Prior knowledge and understanding of cyber-related concepts like exploits, vulnerabilities, attack vectors, malwares, etc.

Experience working with IT deployment tools (SCCM, GPO), Integration with 3’rd party Enterprise components such as SIEM (e.g. Splunk, QRadar), Directory Services (AD), and mail systems

Scripting knowledge with any of the following, PowerShell or CMD (batch)

Security concepts and protocols knowledge (e.g. SSL, Certificates, key stores etc.)