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Company

Original Job Post

Beyondsoft · 3 days ago

Support Engineer

Redmond, WA

Full-time

Onsite

Mid Level

$30/hr - $34/hr

3+ years exp

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Responsibilities

Communicate efficiently with a wide variety of customers both in written and verbal forms.

Manage all customer communication with professionalism and work towards achieving KPI targets.

Participate in case triage meetings to share knowledge and develop efficient customer solutions.

Consistently share best practices with team members and help create a knowledge base article.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical troubleshootingCustomer interactionTeam managementEtiquetteKPI targetsCase triageData pipelinesDatabase managementData governanceData catalogData lineageVirtual networksDNS zonesAzure private linksPostmanREST APIPowerShellWorkflowsAzure Key VaultService principleAzure VMAzure policiesLogical thinkingCritical thinkingCommunicationTeamworkProblem-solvingProfessionalismKnowledge sharing

Required

Logical and Critical thinking skills.

Deep technical and troubleshooting skills.

Communicate efficiently both written and verbally with a wide variety of customers.

Experience working in a team environment, managing a diverse workload.

Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.

Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue.

Minimum 3 years' experience interacting with customers/end-users in any of the following: customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or I.T. consulting.

Must have a minimum 3 years’ experience in handling data pipelines (Azure Synapse/ ADF preferred).

Must have minimum 3 years’ experience on database (SQL DB(on prem)/ Azure SQL/ Power BI/ Blob storage/ Databricks/ SAP(HANA/ECC)).

Should have basic concept of Data governance.

Should have basic concept of Data catalog.

Should have Knowledge on Data lineage.

Proficient with virtual networks, DNS zones, Azure private links.

Expertise and experience with Postman and REST API.

Experience in PowerShell.

Basic concept on workflows.

Knowledge on Azure Key Vault, Service principle, Azure VM, Azure policies.

Benefits

Medical, dental, and vision insurance

Health savings account (HSA)

Short-term and long-term disability

Employee assistance plan (EAP)

Basic life and AD&D insurance

Health care flexible spending account

Dependent care flexible spending account

Commuter benefits

Voluntary accident & critical injury coverage

Voluntary long-term care coverage

Voluntary life and AD&D insurance

Company

Beyondsoft

Glassdoor

3.2

Beyondsoft Consulting is a leading business IT and consulting company that combines emerging technologies and proven methodologies to tailor solutions that propel your business forward.

Founded in 1995

Singapore, Central Region, SGP

10,001+ employees