Crux · 6 days ago
Support Engineer
Remote USA
Full-time
Remote
Mid Level
$74K/yr - $95K/yr
3+ years exp
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Responsibilities
Utilize our System Health framework to proactively address production failures.
Diagnose and troubleshoot failed workflow incidents.
Provide technical assistance to customers through various channels, including email, chat, and phone.
Raise and manage escalations to other engineering teams or external suppliers as required.
Ensure timely communication with relevant stakeholders during incident resolution.
Notify clients about incidents, resolutions, and any necessary follow-up actions.
Prepare and maintain incident reports for review and analysis.
Contribute to the creation and maintenance of knowledge base articles and documentation.
Develop and document solutions for process improvement.
Assist in reconciling the backlog of client-impacting issues, prioritizing and resolving outstanding concerns.
Collaborate with other engineering teams to resolve complex problems.
Participate in special projects or initiatives that enhance the overall support and customer experience.
Qualification
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Required
Bachelor’s degree and 3 years of relevant job-related experience, or an equivalent combination of education and experience.
Proficiency in SQL and Linux is required.
Strong analytical and problem-solving skills.
Detail-oriented with the ability to work in a fast-paced environment.
Collaborative team player with a proactive approach to problem-solving.
Ability to prioritize and manage multiple tasks effectively.
Excellent communication skills, both written and verbal.
Preferred
Familiarity with cloud platforms such as Snowflake, Amazon S3, Google Cloud Platform (GCP), and BigQuery is desired but not required.
Proficiency/experience with Python is highly preferred.
Familiarity with operating systems, networking concepts, and general software applications.
Understanding of data transfer methodologies, including traditional protocols such as FTP/SFTP, web scraping, and modern API-based approaches.
Company
Crux
Crux help companies scale their most critical data delivery, operations, and transformation needs.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$189.09MKey Investors
Two SigmaGS Growth
2024-05-01Series B· $24M
2023-01-24Series B· $38.41M
2020-12-01Convertible Note· $55.15M
Leadership Team
William Freiberg
CEO
Lawrence E. Leibowitz
Co-Founder, President, Strategic Advisor, and Board Director
Recent News
Business Wire
2024-11-12
2024-10-25
SeekingAlpha
2024-05-24
Company data provided by crunchbase
