Distillery · 6 hours ago

Support Engineer

USA

Full-time

Remote

Entry Level

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AndroidiOS

Work & Life Balance

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Responsibilities

Monitor and respond to emails, SIM tickets, and Slack alerts within one business day.

Update documentation and maintain existing data pipelines.

Create Jira tickets for issues and enhancements; support customers by debugging and resolving issues.

Improve alarm systems and approve access requests as needed.

Deprecate outdated systems and sync with other on-call support team members daily.

Merge pipelines, conduct code reviews, and host weekly support office hours for customers.

Address data quality, compliance, and security issues; assist in upgrading system versions.

During non-support periods, work on larger support fixes or assist with various project tasks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

PythonAWS LambdaJiraConfluenceSlackAirflowCloudFormationAWS servicesAccess managementData quality knowledgeSystem upgrades knowledge

Required

Proficiency in Python and AWS Lambda (essential).

Familiarity with tools such as Jira, Confluence, Quip, Slack, Airflow, CloudFormation/CDK, and AWS services (e.g., Redshift, Glue, Athena, DynamoDB, S3, EC2, CodePipeline).

Willingness and ability to adapt to a learning curve with internal tools.

Strong attention to detail and ability to prioritize tasks effectively.

Proactive problem-solving skills and the ability to work independently.

Experience in monitoring and maintaining alarm systems and access management processes.

Knowledge of best practices in data quality, compliance, and security.

Effective communication skills for daily team syncs and customer interactions.

Familiarity with system upgrades and deprecating outdated systems.