Opti9 Tech · 6 hours ago

Support Engineer II

Garden City, NY

Full-time

Remote

Entry Level

1+ years exp

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Cloud ManagementInformation Technology

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Responsibilities

Responsible for the installation, maintenance, configurations, and management of various systems and technologies for our clients

Managing ticket queue, patching, monitoring, updating, general BaaS and DRaaS administration as it relates to client technical support

Improve and streamline the monitoring and incident response processes and procedures

Diagnose and resolve reported client incidents, tasks, questions, or problems

Participate in the deployment of virtualization environments in support of the designed solutions

Develop automation to improve current and future processes

Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients

Work with other teams VMware, Veeam, Zerto, Network, Storage, and Security subject matter experts to improve our service offerings and infrastructure

Develop expertise to train staff on new technologies; internal and client facing

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

VeeamWindowsLinuxVMwareZertoBasic System AdministrationFirewallsLoad Balancers