Dropbox · 16 hours ago

Support Engineering Intern (Summer 2025)

United States

Internship

Remote

Intern

$7,000/mo - $8,000/mo

Start in 2025 Summer

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Responsibilities

Perform enablement tasks to optimize CX platforms, including ticketing systems, knowledge bases, AI tools, and communication tools.

Troubleshoot system issues and ensure high availability and performance.

Develop AI-driven workflows to streamline customer interactions, such as smart routing, predictive case resolution, and automated escalation handling.

Create dashboards and generate reports to monitor CX performance metrics.

Analyze data to identify trends and opportunities for process improvement.

Work with cross-functional teams to align tools and systems with their needs.

Proactively suggest and implement enhancements to CX systems and processes.

Qualification

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Computer ScienceInformation SystemsSystems EngineeringAPIsSystem IntegrationWorkflow Automation ToolsProgramming LanguagesAI/ML TechnologiesPythonJavaScriptJavaNETRubyData ScienceCX EnablementCollaboration Skills

Required

Currently pursuing an undergraduate degree in Computer Science, Information Technology, Information Systems, Systems Engineering, or a related field with an expected graduation in 2027

Enthusiastic about problem-solving, process improvement, technology enablement and comfortable working both independently and collaboratively with cross-functional teams

Knowledge of APIs, system integration, and workflow automation tools

Have experience working in various programming languages and development environments or possess a working knowledge of at least one programming language

Strong analytical and problem-solving skills, with the ability to identify and implement AI-driven solutions

Good communication and collaboration skills to work effectively with cross-functional teams

Adaptable, innovative, and passionate about leveraging AI for customer success