Allstate · 1 day ago

Support Referrals Lead Consultant

USA - NC (Remote)

Full-time

Remote

Mid, Senior Level

$93K/yr - $142K/yr

5+ years exp

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Responsibilities

Reviews coverage, liability, and/or damages on the most complex bodily injury cases with severe injury triggers and policy limits of $250,000 and greater.

Ensures excellent litigation handling with appropriate defense on large loss cases

Addresses the most complex coverage issues

Responsible for the evaluation and settlement of high value, high risk and high complexity claims

Manage a diverse inventory of commercial vehicle, personal auto and homeowner's claims, with specific emphasis on large loss bodily injuries. Files may be received at any stage of their life cycle, from first notice of loss, all the way through the late stages of litigation.

Responsible for the partnership with defense counsel (both panel and staff) to ensure quality outcomes for our insureds in the resolution of bodily injury claims.

Collaborates with Frontline Performance Experts (FPEs), Frontline Performance Leaders (FPLs), and Claim Process Specialists (CPSs) to share experience and trends identified in referred cases.

Qualification

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Coverage analysisLiability assessmentDamages evaluationAnalytical proceduresAIC designationCPCU designationInsurance policy knowledgeClaim processes knowledgeCustomer relationship managementConflict management

Required

Bachelor’s Degree or equivalent

5 or more years of related experience

Applies highly advanced knowledge of insurance policy, coverage, and regulation

Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, & recognize patterns of data

Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis

Applies highly advanced negotiation and/or arbitration skills

Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships