GardaWorld · 2 days ago

Surveillance Operations Analyst

Richardson, TX

Full-time

Onsite

Entry, Mid Level

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Responsibilities

Monitor CCTV, alarm signals, and access control systems for a network of facilities across North America.

Verify security related alarms, dispatch first responders as needed, provide situation updates to security staff, and coordinate with local authorities.

Maintain real-time knowledge of the location and the status of various security personnel.

Create accurate communication logs and accurately report incidents in incident management databases.

Provide situational awareness of issues occurring throughout the region through internet observation and news media reporting.

Establish intergroup communication with other support elements to coordinate responses to security incidents.

Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company's assets.

Provide information for investigative purposes using data and information available in sensitive security databases.

Support critical role of 'incident reach-back' by facilitating the dissemination of information to mobilize the necessary resources to ensure that the regional staff can mitigate immediate risk and incidents.

Utilize SharePoint sites and Microsoft Office Suite Programs to generate reports and access security related information.

Make common sense decisions and exercise action during high tension and stressful situations.

Conduct training of newly placed peers in all duties of the job, provide training updates to supervisory staff as needed.

Interact in a positive manner with all employees, customers, consultants, and vendors.

Conduct thorough analysis of security data and trends to identify vulnerabilities and recommend proactive security measures.

Perform vulnerability assessments of physical security measures, such as perimeter fencing, access control systems, and surveillance cameras, to identify weaknesses and recommend improvements.

Analyze existing security policies and procedures to ensure compliance with industry standards, regulatory requirements, and best practices.

Identify gaps or inconsistencies in security policies and provide recommendations for updates or revisions.

Recommend technological enhancements or upgrades to improve the overall security posture of the organization.

Conduct simulations and scenario-based exercises to evaluate the effectiveness of emergency response plans and procedures. Conduct simulations and scenario-based exercises to evaluate the effectiveness of emergency response plans and procedures.

Qualification

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Multi-line phone systemsComputer systemsMicrosoft office suiteD security licenseSecurity monitoringCommand center dispatchHigh-volume call centerCommercial alarm systemsCctv software platformsAssessing situationsEvaluating situationsIdentifying critical issuesFast typing skillsData entryReport generationProblem-solvingHard-workingActive listeningAttention to detail