UMass Chan Medical School · 19 hours ago

Survey Phone Interviewer Bilingual (English and Spanish)

Shrewsbury, MA

Full-time

Remote

Entry Level

1+ years exp

Maximize your interview chances

Higher Education

Insider Connection @UMass Chan Medical School

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Conduct interviews by telephone and accurately enter responses to survey questions into the survey system

Follow survey research procedures and guidelines to obtain high quality information

Follow guidelines to persuade reluctant respondents to take the survey over the phone

Maintain confidentiality of respondent information according to HIPAA, University, and the Office of Survey Research guidelines

Participate in quality assurance processes for all tasks

Participate in on-the-job training and the support of other staff members as directed

Comply with established University and the Office of Survey Research policies and procedures

Perform other duties as required

Qualification

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Fluent in EnglishBilingual proficiencyClear speaking voiceTyping skillsCall center experience

Required

High School diploma or equivalent

0-6 months prior experience necessary

Since this is remote work, must have a quiet space to work in with WiFi connectivity so that the confidentiality of the survey information can be maintained

Clear speaking voice

Must be able to read, write, and speak fluently in English

Bilingual proficiency (English and Spanish)

Excellent communication skills

Good typing skills

Must be available to work varying shifts, including evenings and weekends, as required.