SW Technical Support Representative @ Anatomage Inc. | Jobright.ai
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SW Technical Support Representative jobs in Santa Clara, CA
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Anatomage Inc. · 14 hours ago

SW Technical Support Representative

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Medical DeviceSoftware
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Responsibilities

Collaborate with peers, team leads, engineers, and third-party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolution
Follow up with customers within a timely manner to ensure accurate resolution for their technical issues
Document problems, diagnostics, interactions, next steps, and solutions implementation in our HubSpot CRM tool
Expertly responds to telephone calls, chats, tickets, and email requests for technical support to deliver the highest-quality customer service in the industry to end-users.
Consistently follow Standard Operating Processes and Procedures, Knowledge Base Articles to identify, resolve, and escalate issues as defined in an organized, effective manner to ensure customers perceive our company to be thorough, well-prepared, and punctual.
Take ownership of issues and show professionalism and control
Provide an extraordinary customer service experience
Demonstrate your expert knowledge to customers through application and platform training sessions over webinars, in person events (such as office visits or tradeshows) and through content creation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportMedical Software ExperienceLeadership InitiativeMedical TerminologyGeneral Technical Knowledge

Required

Associates Degree (2-year colleges), or Bachelor’s degree (4-year universities)
Exceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organization
Able to quickly learn systems, processes, and procedures, and grasp technical concepts
Must have a passion for learning and demonstrable intellectual curiosity
Able to manage competing demands, multiple priorities, while remaining adaptable and flexible
Strong Communication & Interpersonal Skills
Leadership & Initiative
Collaboration & Teamwork
Analytical & Problem-Solving Proficiency
Integrity & Enthusiastic Attitude
Professional Demeanor

Preferred

Experience working with Medical Devices or Medical Software is a plus
Proficient in medical and/or dental terminologies is a plus
General technical knowledge and proficiency is a plus

Benefits

Health, Dental, and Vision care for you and your family
401K savings plan with employer matching
Generous PTO leave and paid holidays
Casual work culture
Gym Stipend
Employee Assistance Plan
Team bonding activities and more!

Company

Anatomage Inc.

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Anatomage is dedicated to improving healthcare quality for all people by providing healthcare institutions with the most accurate and comprehensive real-human-based medical visualization platform.

Funding

Current Stage
Growth Stage

Leadership Team

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Jack Choi
CEO
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Alan R.
Chief Financial Officer
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Company data provided by crunchbase
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