Bank Independent · 11 hours ago

SYNC Interactive Teller (PT)

Florence, AL

Full-time

Remote

Entry Level

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Responsibilities

Position is based on video interaction, which requires always maintaining a professional image and demeanor, consistently demonstrating Bank Independent values, and adhering to the dress code.

Delivers friendly, caring service to customers while assessing their needs and concerns; takes initiative to develop solutions to ensure customer satisfaction.

Possess ability to perform within a multi-functional technological environment; demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering exceptional service that promotes ongoing ITM usage.

Facilitate ITM process for customers by providing step-by-step guidance through the ITM process to promote a positive experience with customer adoption new technology.

Identify opportunities to refer customers to other areas of the Bank, including Treasury, Mortgage, and Independent Investments as appropriate, expanding the existing relationships with customers.

Resolve routine inquiries concerning bank policy and operating procedures; research and solve customer problems as time permits, referring more difficult or sensitive situations to the Sales Office or appropriate department.

Ability to perform select roles within the Digital Sales Office to assist during times the ITMs are not active with customer use.

Work to achieve compliance with regulatory requirements, bank policies, and bank procedures.

Protect customer confidentiality and privacy.

Conscientious of all security requirements.

Qualification

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Video interaction skillsRisk assessmentBank software knowledge