Kraft & Kennedy, Inc. ยท 9 hours ago
System Analyst
Texas, United States
Full-time
Remote
Entry Level
$50K/yr - $70K/yr
3+ years exp
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Hiring Manager
Lisa Mankin, PHR
Insider Connection @Kraft & Kennedy, Inc.
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Responsibilities
Provide technical assistance and support to end-users, addressing hardware, software, and network-related issues. Respond to service requests, troubleshoot problems, and resolve technical incidents within defined timelines. Escalate complex issues to senior team members or appropriate teams for further investigation and resolution.
Assist in the setup, installation, and configuration of desktop hardware, software applications, and peripherals. Collaborate with the team to ensure standardized desktop configurations, maintain inventories, and document deployment processes. Contribute to the development of efficient desktop deployment strategies.
Troubleshoot desktop-related problems, analyze symptoms, and identify root causes. Apply troubleshooting methodologies to resolve hardware, software, and connectivity issues. Collaborate with team members to share knowledge, obtain guidance, and ensure timely issue resolution.
Assist in software installations, upgrades, and patches to ensure desktop applications are up to date and compatible with the operating system. Follow best practices for software deployment and configuration management. Collaborate with senior team members to troubleshoot software compatibility issues.
Support the implementation and enforcement of desktop security measures, including antivirus software, access controls, and encryption. Assist in ensuring compliance with relevant regulations, industry standards, and organizational policies.
Develop user-friendly documentation, guidelines, and FAQs to enhance end-user knowledge and self-help capabilities. Collaborate with senior consultants to deliver training sessions and workshops to educate end-users on desktop technologies, software usage, and best practices.
Collaborate with clients and stakeholders to understand their desktop requirements, gather feedback, and provide support. Actively participate in client meetings and contribute to the development of desktop solutions that align with their business objectives. Maintain positive relationships with clients and promote excellent customer service.
Continuously enhance technical skills and knowledge of desktop technologies, industry trends, and best practices. Stay updated with emerging technologies and certifications relevant to desktop consulting. Seek learning opportunities, attend training sessions, and actively participate in professional development activities.
Qualification
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Required
Basic understanding of Windows operating systems and hardware components
Knowledge of software installation, configuration, and updates
Strong analytical and problem-solving abilities
Ability to work collaboratively in a team environment
Customer service orientation with a focus on delivering high-quality support
Eagerness to learn and develop expertise in desktop technologies and consulting practices
Communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Strong writing skills for client facing documentation and executive level communications
Experience with Windows 11 interface and management
Knowledge of Windows Server 2019/2022
Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
Must be open to travel to customer locations if required (2-4 weeks per year)
Preferred
Microsoft Endpoint Configuration Manager (MECM) or Intune experience is a plus
Knowledge of Intune Policy or Autopilot is a plus
Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus
Bachelor's degree in computer science, information technology or a related field is preferred
Microsoft certifications are valued
Benefits
Medical, dental, life and disability insurance
401k with company match
Holidays/vacation/sick days
Cutting edge training on the latest technologies
Employee referral bonus program
Phone reimbursement
Company
Kraft & Kennedy, Inc.
Kraft & Kennedy is an information technology company that provides information governance and security services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Kallen
CFO
Michael Kraft
Founder and General Counsel
Company data provided by crunchbase
