Lynx Technology Partners, LLC. · 6 hours ago
System Engineer
Bethesda, MD
Contract
Remote
Mid, Senior Level
5+ years exp
Maximize your interview chancesComplianceInformation Technology
Insider Connection @Lynx Technology Partners, LLC.
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide infrastructure support for priority incidents as directed by US/Canada Incident Commander.
Collaborates through the incident with key team members (network, application, etc.) to engage service providers and other stakeholders to identify problem root cause and drive service restoration (examples: Property Management Systems, Point of Sales, File and Print, Key Servers, etc.)
Operates as the liaison between Properties, Continent teams and Corporate IT
Provides closure to incidents or initiates a process-based, hand-off to next shift
Works with support vendors and providers to ensure proper global coverage, phone support, parts replacement and smart hands
Work to create and mature incident response processes
Provides oversight to service providers or less experienced engineers
Drive the objectives associated with Problem Management; such as customer communication and Root Cause Analysis reports
Trains and/or mentors other team members, and peers as appropriate
Identifies opportunities to enhance the service delivery, operations and continual service improvement processes
Identifies solutions that may contribute to greater stability and reliability of property infrastructure
Develop implementation plans, test plans, and timelines for projects and tasks
Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures for employees, contractors and vendor engagements
Maintains a proper balance between business and operational risk
Establishes cadence of communication with US/Canada and other organizations to stay abreast of deployment and production support activities
Works in a concerted effort with application development and engineering teams to resolve complex issues
Provides oversight, collaboration, provisioning, management and maintenance of technology products and service alternatives that improve the production services environment
Responsible for the establishment and continuous development of monitoring and alerting for all production environments
Contributes to continuous improvement of internal processes
Attends training to ensure skillset and tools support the production environments and deliver on project commitments
Performs quantitative and qualitative analyses for operational availability to promote a zero-defect environment
Facilitates achievement of expected deliverables and obligations of Services Providers
Assists operational teams in system updates & upgrades
Provides consultation for routine systems development
Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
Actively coordinates with IT service providers and vendors to bring incidents to resolution
Manages Service Providers with a focus on continuous service improvement and service restoration
Monitors, manages and leads Service Provider outcomes required to ensure operational availability and a zero-defect production environment
Consults with internal Service Management & external Service Providers on performance, business reporting, analytics metrics and business value dashboards
Submits reports in a timely manner, ensuring delivery deadlines are met.
Promotes the documenting of project progress accurately.
Provides input and assistance to other teams regarding projects.
Manages and implements work and projects as assigned.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Provides timely, accurate, and detailed status reports as requested.
Provides technical expertise and support to people inside and outside of the department.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Demonstrates knowledge of function-specific procedures.
Keeps up-to-date technically and applies new knowledge to job.
Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
Understands and meets the needs of key stakeholders.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Collaborates with internal partners and stakeholders to support business/initiative strategies
Communicates concepts in a clear and persuasive manner that is easy to understand.
Generates and provides accurate and prompt results in the form of reports, presentations, etc.
Demonstrates an understanding of business priorities.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
5+ years progressive technology experience
3+ years’ experience in the operational support of critical solutions in large scale environments and organizations with specific experience in Windows Servers
3+ years’ experience in the operational support of critical solutions in large scale environments and organizations with specific experience in RHEL
3+ years’ experience in the operational support of critical solutions in large scale environments and organizations with specific experience in VMWare (vCenter and ESXi Hypervisor)
Ability to work outside of normal business hours and days in a 24x7x365 environment
Some travel required
Benefits
Health and welfare benefits
Life insurance
Retirement plans
Paid holidays
Remote work options
Company
Lynx Technology Partners, LLC.
Lynx Technology Partners is a full service, full life-cycle risk-based security consulting firm with leading expertise financial services, pharmaceutical, nuclear, energy, and healthcare.
51-200 employees
H1B Sponsorship
Lynx Technology Partners, LLC. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Aric K. Perminter
Chief Executive Officer
Recent News
Company data provided by crunchbase
