80 applicants
Wipro · 3 days ago
System Engineer
Richmond, VA
Full-time
Onsite
Mid Level
2+ years exp
Wonder how qualified you are to the job?
Maximize your interview chancesConsultingInformation Services
Insider Connection @Wipro
Responsibilities
Hardware Troubleshooting Support
Minimum 2 to 4 years’ experience in DC support
Support hardware faults and customer requests
Managing assigned issues and working based on priority level
Using web-based tools for managing and locating hardware in data center suites and storage rooms
Being able to identify a variety of server components and their functions
Add/remove server components. (NVMe, SSD, HDD, DIMM, NIC, RAID cards)
Replace server hardware components
Perform BIOS, Firmware and iDrag updates in Co-ordination with remote support teams
Troubleshoot and repair network devices experiencing issues or failures while coordinating with Network Reliability Engineering (NRE)
Interfacing with internal customers to coordinate troubleshooting and downtime in a professional manner
Submitting RMA requests for replacement parts
Resolve tickets and tasks within SLA/SLO
Update all tickets on a weekly basis at minimum
Update all tickets with quality updates so anyone can follow exactly what work was completed and the state of the equipment at each stage of the troubleshooting and repair process
Network Troubleshooting support
Network Traffic Shift queue and respond to tickets
Respond to requests from NRE regarding general network troubleshooting
Support NRE CM's for switch replacements and other issue
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Minimum 2 to 4 years’ experience in DC support
Support hardware faults and customer requests
Managing assigned issues and working based on priority level
Using web-based tools for managing and locating hardware in data center suites and storage rooms
Being able to identify a variety of server components and their functions
Add/remove server components. (NVMe, SSD, HDD, DIMM, NIC, RAID cards)
Replace server hardware components
Perform BIOS, Firmware and iDrag updates in Co-ordination with remote support teams
Troubleshoot and repair network devices experiencing issues or failures while coordinating with Network Reliability Engineering (NRE)
Interfacing with internal customers to coordinate troubleshooting and downtime in a professional manner
Submitting RMA requests for replacement parts
Resolve tickets and tasks within SLA/SLO
Update all tickets on a weekly basis at minimum
Update all tickets with quality updates so anyone can follow exactly what work was completed and the state of the equipment at each stage of the troubleshooting and repair process
Network Traffic Shift queue and respond to tickets
Respond to requests from NRE regarding general network troubleshooting
Support NRE CM's for switch replacements and other issue
Benefits
Paid Parental Leave
Excellent Remuneration Package
Quarterly bonus/variable pay
Quarterly Career Progression Reviews
Corporate Healthcare Benefits
401k benefits
Fringe, Concession + Membership & Subscription Tax Benefits
Financial Advisory & Banking Benefits
Free Ongoing training and development
Collaborative team environment
Team building activities and social events
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10,001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2522)
2022 (2254)
2021 (3111)
2020 (2299)
Funding
Current Stage
Public CompanyTotal Funding
$1.14BKey Investors
Societe GeneraleElliott Investment ManagementMAPE Advisory Group
2022-11-22Post Ipo Secondary· $31.65M
2018-03-01Post Ipo Equity· $1.1B
2007-09-01Post Ipo Equity· Undisclosed
Leadership Team
Srini Pallia
CEO and Managing Director
Vinay Firake
CEO
Recent News
Business Standard India
2024-06-04
2024-06-04
Company data provided by crunchbase
