Liberty Mutual Insurance · 2 days ago

System Support Analyst

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Under moderate supervision, evaluates business requirements; performs process analysis of customer activities to determine alternative business solutions or process improvement opportunities. Develops and maintains comprehensive documentation of business requirements.

Analyzes and documents business problems of moderate complexity and provides recommendations based on research of industry trends, business products, competitors and performance analysis for optimal business solutions.

Develops test plans (E2) and tests and approves new system behaviors to ensure alignment with business objectives and test plans.

Coordinates upgrades and rollouts of moderate scope including specific duties related to training and monitoring performance.

Contributes to the development of project plans; assigns and monitors tasks. Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs.

Depicts moderately complex to complex ideas, issues and designs to varied audiences; contributes to education within SBU/department(s) on business vision and plan and within business units on the impact of change.

Creates and implements business operation standards and procedures. Assists in the development of methods and tools to track and measure results.

Consults on moderately complex business issues.

Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations. Assists in problem resolution as needed to ensure that internal and external customers receive prompt, efficient service in accordance with company policies.

Assists in the preparation of user documents and training materials. May provide technical training and user support to business groups. Assists in the development of communication plans and related activities.

Assist in communications with customers both internal and external, e.g. vendors, business partners and Information Technology.

Familiarity with Business Lines user interfaces such as eCLIQ, ETM, ERMA are a plus.

Proficiency with spreadsheets (I.e. ability to develop comprehensive formulas in Excel).

Knowledge of Commercial Insurance is a plus.

Strong working knowledge of JIRA or similar work management tools.

Qualification

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Business OperationsIT ConceptsArchitecturesRe-engineeringModelingFinancial AnalysisBusiness Process DesignProblem-SolvingNegotiationCommunicationCommercial Insurance KnowledgeBusiness Lines User InterfacesSpreadsheets ProficiencyExcel Formulas DevelopmentJIRA KnowledgeWork Management Tools