200+ applicants

Company

Ready Computing · 4 days ago

System Support Engineer

United States

Full-time

Remote

Mid Level

$62K/yr - $90K/yr

3+ years exp

Maximize your interview chances

Information ServicesInformation Technology

Hiring Manager

Rachel Gallagher

Insider Connection @Ready Computing

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Diagnose and resolve technical issues related to IT hardware (virtual or physical), software, applications, and networks (virtual and physical).

Provide timely and effective support to end-users, addressing their inquiries and resolving problems.

Identify and implement solutions to prevent recurring issues.

Perform routine maintenance tasks, such as scanning, patching, updates, and backups, to ensure system reliability and security.

Monitor system performance and identify potential bottlenecks or issues.

Implement and actively monitor security measures to protect systems from vulnerabilities and threats.

Provide technical assistance to users via phone, email, or chat.

Document and track support requests and changes to ensure efficient resolution and adherence to compliance.

Assist in the development and maintenance of technical documentation, runbooks, and knowledge base articles.

Configure, manage, and maintain network devices, including routers, switches, and firewalls (virtual or physical).

Troubleshoot network connectivity issues and optimize network performance.

Install, configure, and maintain computer hardware, including servers, workstations, and peripherals (virtual or physical).

Diagnose and repair hardware failures.

Process and track Return Merchandise Authorization (RMA) cases with hardware vendors.

Install, configure, and troubleshoot business level software applications used both locally on company assets and on cloud-based platforms.

Provide technical support for various operating systems, to include Windows and Linux, and software platforms.

Log time each week in corporate time-tracking system.

Travel on occasion to customer and partner sites;

Maintain company and customer information confidential at all times;

Take on other responsibilities and assignments as from time to time requested by management.

May be required, at times, to have a flexible schedule based on staff availability maintenance windows and/or when solution resolution may be applied.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportNetwork AdministrationCloud PlatformsOperating SystemsBusiness Productivity SoftwareProject Management SoftwareNetwork Security SkillsIT CertificationsTeamwork SkillsAdaptability SkillsTime Management Skills

Required

General understanding and practical knowledge of both physical and virtual IT hardware.

Business level productivity applications.

Cloud-based services and platforms.

Networking protocols and technologies.

Strong time efficiency, communication and business prioritization skills.

Desire to continually learn and progress in an ever changing and evolving technology environment.

Diagnose and resolve technical issues related to IT hardware (virtual or physical), software, applications, and networks (virtual and physical).

Provide timely and effective support to end-users, addressing their inquiries and resolving problems.

Identify and implement solutions to prevent recurring issues.

Perform routine maintenance tasks, such as scanning, patching, updates, and backups.

Monitor system performance and identify potential bottlenecks or issues.

Implement and actively monitor security measures to protect systems from vulnerabilities and threats.

Provide technical assistance to users via phone, email, or chat.

Document and track support requests and changes.

Assist in the development and maintenance of technical documentation, runbooks, and knowledge base articles.

Configure, manage, and maintain network devices, including routers, switches, and firewalls (virtual or physical).

Troubleshoot network connectivity issues and optimize network performance.

Install, configure, and maintain computer hardware, including servers, workstations, and peripherals (virtual or physical).

Diagnose and repair hardware failures.

Process and track Return Merchandise Authorization (RMA) cases with hardware vendors.

Install, configure, and troubleshoot business level software applications used both locally on company assets and on cloud-based platforms.

Provide technical support for various operating systems, to include Windows and Linux.

Proficiency in business level productivity software and tools.

Proficiency in operating systems such as Windows, macOS and Linux.

Ability to analyze technical problems and develop effective solutions.

Log time each week in corporate time-tracking system.

Travel on occasion to customer and partner sites.

Maintain company and customer information confidential at all times.

Take on other responsibilities and assignments as from time to time requested by management.

May be required, at times, to have a flexible schedule based on staff availability maintenance windows and/or when solution resolution may be applied.

Active listening and clarity in conveying information.

Commitment to understanding and meeting client needs.

Ability to work effectively in a team environment.

Ability to motivate and guide team members.

Analytical thinking to identify issues and develop solutions.

Flexibility in responding to changing situations and priorities.

Ability to prioritize tasks and manage multiple deadlines.

Relevant skills in software, tools, or platforms specific to the role.

Ability to align individual tasks with broader organizational goals.

Commitment to maintaining confidentiality and ethical standards.

Ability to work on a computer for at least eight (8) hours per day.

Ability to sit and stand for a combined period of at least eight (8) hours per day.