1Path · 7 hours ago
Systems Administrator l (Remote)
Atlanta, GA
Full-time
Remote
Entry Level
$60K/yr - $65K/yr
2+ years exp
Maximize your interview chancesCloud Data ServicesCommunications Infrastructure
No H1B
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Responsibilities
Demonstrates professionalism over the phone and & person; consistently high customer satisfaction; practices binary exclusion; consistently follows departmental & company processes; follows documentation processes in Atlas & IT Glue.
Desktop Troubleshooting, software management, and desktop printer management.
AD Administration, including user account management, password resets, assigning users to groups.
Virtual Desktop Management
Administration of Microsoft Portals & Troubleshooting. Including License Management & Account Management
Knowledge of Day-to-Day Security Best Practices [i.e., Password sharing, 2FA, anit spam, endpoint security]
Demonstrates Understanding of Group Policy.
Circuit Troubleshooting & ISP Engagement; Comfortable with RMA Initiation; Demonstrates understanding of physical networking.
Virtual Desktop Management Using Documented Instructions. Can Power cycle VMs in at Least 1 Platform (DaaS, vCloud, vCenter)
Anti-Virus Use; DUO MFA New User Best Practices; Security Awareness Training
Run Documented scripts from NCentral’s Automation Manager
Qualification
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Required
2+ years experience providing end-user desktop support and infrastructure systems management
Microsoft Edge Devices – Install and support Windows 10/11 OS including command line and client support
Microsoft Server/Cloud – Hands on experience with Windows Server 2012/2016/2019 and Microsoft 365
Active Directory administration
Mobile Devices – Install and configure supported iOS and Android devices
Software – Install and support computer and mobile device software issues including Office 2016/2019/365 suite and line of business applications and work with vendor support.
Hardware – Install and support physical components of hardware and work with vendor support.
Network – Basic understanding of TCP/IP protocols and various networking devices.
Security – Install and support common Anti-Virus and Endpoint Threat Detection software. Basic awareness of security threats and incident response.
Spam Filtering – Familiarity with usage and basic support
Backup Systems – Basic support and troubleshooting
Familiarity with MFA/SSO/Web Security
Proficiency supporting Mac computers a plus!
Good customer service skills
Strong interpersonal skills and a willingness to work with others
Ability to work through a variety of methods including mail, Microsoft Teams, telephone, and face-to-face
Excellent verbal & written communication skills
Strong analytical, evaluative, and problem-solving abilities with ability to multitask in fast-paced environment
Ability to learn and willingness to take on more complex tasks
Ability to diligently create and maintain clear and concise documentation
Ability to clearly relay technical data to non-technical individuals
Proven ability to work successfully with limited supervision
Experience with ticketing systems a strong plus!
Preferred
Technology related Bachelor’s or Associates degree, or related IT experience
Industry relevant certifications such as: CompTIA A+, CompTIA Network+ a plus!
Benefits
Comprehensive health benefits including medical, dental, vision, life insurance, disability and Employee Assistance Program.
401K with Company Match
15 Paid Holidays Per Year + 5 Floating Holidays
Access to Telemedicine Services
Voluntary Benefits: Accidental Injury, Critical Illness, Hospital Indemnity, Pet Insurance, Home/Auto Insurance
Career Coaching through Learning & Development Manager
Paid Parental Leave Program
Company
1Path
1Path is a platform used to develop, install, and manage the technological elements from cable to the cloud.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-18Acquired
Leadership Team
James Hwang
Chief Executive Officer
Megan (Cosgrove) Walker, CPA, PhD
Chief Financial Officer
Company data provided by crunchbase
