VentureWell · 4 days ago
Systems Engineer
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Responsibilities
Manages fleet of Apple devices through MDM (macOS, iPadOS, iOS and Jamf)
Configures and manages SaaS (Google Workspace, Slack, Zoom, Okta, BetterCloud), including integrations
Manages and maintains cloud and on-premise Linux servers, working with internal and external stakeholders to ensure VentureWell’s security posture is maintained at all times
Implements and maintains an approved SaaS tool inventory that is visible and transparent to all staff and supports streamlining and reporting on user management and provisioning
Triages and vets requests for new software; provides status updates to requestor(s), and documents final decisions.
Serves as escalation point for technical end user support and troubleshooting with an emphasis on complex tech support requests focused on SaaS applications, device troubleshooting, and integration server issues
Stays up to date with new features and product releases; researches and recommends new tools as well as products and services as appropriate to meet user and business needs
Builds relationships with all staff across the organization, checking in regularly to ensure people have what they need and technology is performing as it should
Maintains standard operating procedures (SOPs) and documentation on an ongoing basis
Assists with planning, prioritization and execution of approved operational initiatives; provides regular status updates to end users and IS team as projects progress
Qualification
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Required
At least 7 years of experience working in the IT space
At least 4 years of experience with macOS and Apple hardware provisioning and troubleshooting; at least 3 years Linux administration experience (Ubuntu, CentOS)
Proficient in scripting language (Bash, Python)
Deep technical knowledge of SaaS applications, including experience managing Google Workspace, Okta, Slack, Jamf and Zoom. Experience managing Airtable a huge plus
Experience with information system security principles, networking, and general software management best practices
Adept at providing proactive needs assessment and supporting staff remotely, including the ability to conduct root cause analyses, identify appropriate solutions, and implement them
A high degree of professionalism and confidentiality with sensitive data
Exceptional prioritization, problem solving, diagnosis, and troubleshooting skills
Preferred
Network+, Security+ certifications are preferred but not required
Benefits
403 (b) with 200% match up to a maximum contribution from VentureWell of 10% when the employee puts in 5% (eligible after one year of service for the match)
Medical, Dental, and Vision insurance
$1,000 home office stipend upon hire
A true focus on work-life balance with work weeks that reflect that
It’s our aim for our employees in this position to not work more than a 40-hour workweek
20 paid vacation days
12 paid holidays
12 paid wellness days
Benefits are reviewed each fiscal year and may be subject to change.
Company
VentureWell
Venture Well invests in ventures that are emerging from the university environment, make use of proprietary technology.
Funding
Current Stage
Growth StageTotal Funding
$5.75MKey Investors
Walton Family Foundation
2024-05-08Grant· $5.75M
Leadership Team
Recent News
2024-04-08
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