200+ applicants

Company

V2X Inc · 2 days ago

Systems Manager - United States (Remote) - Evergreen

United States

Full-time

Remote

Mid Level

$100K/yr - $175K/yr

4+ years exp

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CommercialLogistics

Actively Hiring

No H1B

U.S. Citizen Only

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Responsibilities

Lead, mentor, and manage a team of desktop support technicians.

Oversee daily desktop support operations, including desktop hardware and software inventory, issue resolution, and escalation processes.

Monitor and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).

Lead IT projects related to desktop support, including hardware and software, migrations, and deployments.

Manage installations, upgrades, and configurations of hardware and software.

Assess system performance identify areas for improvement and implement solutions.

Ensure data is handled, transferred, or processed according to legal and company guidelines.

Prepare and present regular reports on team performance, incident trends, and service metrics.

Control costs and budgets regarding IT systems. Ensure timely procurement, deployment, and replacement of equipment.

Maintain accurate documentation for all support processes, configurations, and procedures.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Desktop supportIT experienceTeam managementPatchingUpdates

Required

Bachelor’s degree in IT or a related field AND 4+ years of IT experience in Information Desktops, Printers, Technology Systems

Experience leading a Desktop support team is required.

Ability to implement patching, updates, and rollouts required.

Strong leadership and team management skills with the ability to motivate and guide a diverse team.

Strong analytical, problem-solving, and organizational skills

Excellent customer service and communication skills, with a focus on delivering exceptional support experiences

Ability to effectively manage time

Energetic, able to switch gears quickly from task to task

Desire to learn; independently and on the job

US Citizenship is required.

Benefits

Healthcare coverage

Retirement plan

Life insurance, AD&D, and disability benefits

Wellness programs

Paid time off, including holidays

Learning and Development resources

Employee assistance resources

Company

V2X Inc

V2X is a leading provider of critical mission solutions and support to defense clients globally, formed by the 2022 Merger of Vectrus and Vertex to build on more than 120 combined years of successful mission support.

Founded in 2016

Mclean, Virginia, USA

10,001+ employees