KPG99 INC ยท 20 hours ago
Talkdesk Configurator
New Jersey, United States
Contract
Remote
Entry Level
Maximize your interview chancesConsultingSales
Hiring Manager
Kailash Negi
Insider Connection @KPG99 INC
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Responsibilities
Configure a callback queue for callers who have wait times of over 15 seconds
Estimated wait time announcement for callers who are on hold
Utilize Whisper feature that Talkdesk just implemented
Configure our Talkdesk studio flow to provide client-specific greetings based on the phone number they dial in on
Tooling to support agents - like a pop up that indicates what script should be used with the caller
Currently our outbound phone number is always 855. we'd like it to be local to the member we're calling
Cleaner reporting, since right now we export a lot of data and then format it in MS Excel
Qualification
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Required
configure a callback queue for callers who have wait times of over 15 seconds
estimated wait time announcement for callers who are on hold
utilize Whisper feature that Talkdesk just implemented
configure our Talkdesk studio flow to provide client-specific greetings based on the phone number they dial in on
tooling to support agents - like a pop up that indicates what script should be used with the caller
currently our outbound phone number is always 855. we'd like it to be local to the member we're calling
cleaner reporting, since right now we export a lot of data and then format it in MS Excel
Company
KPG99 INC
Our business consulting services are led by significant domain depth built on a robust technology-driven services platform.
Founded in 2013
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
