OneSource Virtual · 2 days ago

Tax Data Specialist

United States

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Act as the primary point of contact for customers in regard to systems, basic tax inquiries, and tax applications.

Responsible for managing cases for assigned customer team(s) to provide professional and timely responses to internal and external customers while working with other departments as needed.

Maintain customer information by updating information on internal systems, including but not limited to TPA, rate information, customer profile details, etc.

Support and manage proactive customer cases regarding Workday data and/or configuration anomalies that will impact filing.

Provide feedback to leadership in regard to missing FAQs or customer knowledge so inquiries can be addressed more quickly and accurately

Review and analyze employee and employer level Payroll Tax data on behalf of customers.

Meet quality and production metrics outlined for the position

Perform additional duties and special projects, as assigned.

Qualification

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PayrollPayroll TaxData AnalyticsMicrosoft Office SuiteTaxExWorkdayMultistate Business TaxPayroll OutsourcingPeopleSoftERP HR/Payroll Systems