200+ applicants

Company

Atlassian · 11 hours ago

Team Lead, Customer Advocates

Austin, TX

Full-time

Remote

Senior Level, Lead/Staff

$108K/yr - $130K/yr

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CollaborationEnterprise Software

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

You will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer support

You will get to display infectious energy for the customer experience, as well as empathy and a positive attitude for customer concern

You are going to expertly voice your opinion to make things better and take action

You will be working collaboratively with a geographically dispersed team

You get to be flexible enough to adjust on the fly as things change

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

B2B customer serviceB2C customer serviceHigh volume email supportChat supportPhone supportCustomer feedback analysisExpert communicationProject deliveryAtlassian productsTech industry experience

Required

Strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support

Demonstrated talent at inspiring change from customer feedback

Heart for and passion to provide outstanding customer service through various platforms

Expert communicator who can creatively get thoughts across diverse cultures

Proven track record to deliver projects, from concept to execution

Preferred

Used Atlassian products

Previous experience in the tech industry, particularly at a software company that develops applications that enable teams to perform collaborative work

Benefits

Health coverage

Paid volunteer days

Wellness resources

Company

Atlassian

Glassdoor

4.0

Atlassian provides collaboration, development, and issue tracking software for teams.

Founded in 2002

Sydney, New South Wales, AUS

5,001-10,000 employees

https://www.atlassian.com

H1B Sponsorship

Atlassian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (109)

2022 (276)

2021 (184)

2020 (164)