Oscar Health · 4 days ago
Team Lead, Service Operations Quality Assurance
United States
Full-time
Remote
Senior Level
$49K/yr - $73K/yr
3+ years exp
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Responsibilities
Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks
Manage your team’s outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise
Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers.
Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives
Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar’s core values
Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team
Identify and closing gaps on existing operational workflows
Work collaboratively across production and other Oscar teams to implement best practice
Compliance with all applicable laws and regulations
Other duties as assigned
Qualification
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Required
3+ years experience within a production and/or service operation
3+ years experience in a quality-focused role
2+ years of experience in a health insurance or healthcare organization
1+ year of direct people management in a production environment
1+ years of experience using data and metrics to drive improvements
1+ years of experience working with teams in multiple locations and multiple disciplines
1+ year of familiarity with industry regulations and standards within Healthcare
Preferred
Bachelor's degree
Lean Six Sigma or Process Improvement certification
Prior healthcare and/or insurance experience
Advanced Google Suite or Microsoft Office capabilities
2+ years experience solving complex inquiries
1+ years managing projects
Benefits
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Company
Oscar Health
Oscar is a health insurance company that offers individual and family plans, medicare advantages, and small group products.
1,001-5,000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.63BKey Investors
Tiger Global ManagementAlphabetFounders Fund
2021-03-03IPO· undefined
2020-12-17Private Equity· $140M
2020-06-26Private Equity· $225M
Leadership Team
Mark Bertolini
Chief Executive Officer
Isaac Councill
CTO
Recent News
2024-11-15
Company data provided by crunchbase
