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Company

Original Job Post

SYKES · 2 days ago

Team Lead - Bi-lingual

United States

Full-time

Remote

Senior Level

1+ years exp

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Insider Connection @SYKES

Discover valuable connections within the company who might provide insights and potential referrals, giving your job application an inside edge.

Responsibilities

Supervise assigned team to meet or exceed client and corporate goals including Operational metrics, Quality, Customer satisfaction, Client satisfaction, and Profitability/Productivity.

Hire and retain the best agents.

Regular monitoring, coaching and development of agents with the team.

Implement agent recognition programs under direction of Manager Site Operations.

Share best practices across teams and build spirit of teamwork.

Qualification

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Call center experienceProduct specialistBilingual Spanish EnglishComputer skillsHardwareOperating systemsCollege degreeRelated work experienceCriminal background checkProblem-solvingCoachingSupervisoryInterpersonalCommunicationMulti-tasking

Required

Minimum of 12 to 18 months of call center experience preferably as a product specialist

Must be fully bi-lingual in both Spanish and English

Demonstrated interpersonal, coaching, and supervisory skills

Demonstrated ability to set priorities and multi-task

Excellent verbal and written communication skills

Good computer skills (hardware, operating systems, Internet)

Four-year college degree or directly related work experience

Pre-employment Requirements: Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years

Company

SYKES

Foundever™ is a global leader in the customer experience (CX) industry.

Founded in 1977

Tampa, Florida, USA

10,001+ employees

http://www.sykes.com/

H1B Sponsorship

SYKES has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2020 (1)