Allstate · 23 hours ago

Team Lead Claims Auto Total Loss

CAN - ON GTA (Remote)

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Provide continuous support to the Manager Claims Auto with duties assigned as needed

Provide support with training, mentoring and coaching for the Claim Advisors, Total Loss Auto

Assist with claims file reviews, shadowing and observing advisors to ensure the delivery of individual results, which include metrics for quality, quantity, timeliness, productivity and customer satisfaction

Ensure compliance with overall Allstate, and regulatory, legal and ethical policies and requirements

Actively look for ways to improve customer service, efficiencies, employee engagement and cost containment through Continuous Improvement methodologies

Collaboration with the Claim Manager to drive and deliver on departmental objectives

Provide ongoing direction to the team to achieve objectives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Insurance claims experienceTotal Loss experienceCIP designationAuto Policy knowledgeClaims Best PracticesBusiness technology systemsCoaching skillsMS Office proficiencyWord proficiencyExcel proficiencyMentoring skills