MTF Biologics · 4 hours ago
Team Leader, Nat' On Call Coord (NOCC)- Remote
Edison, NJ
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Provide on-call donor screening and assign donor numbers to partner programs as appropriate.
Thoroughly assess each potential donor by strictly adhering to MTF donor screening criteria and SOP’s as outlined in the Technical Manual. Utilize the NOCC Screening Guide and the Medical Director’s assistance in thoroughly assessing each potential donor. Collaborate with Recovery Members before and during the Recovery phase. Approve recovery if all criteria met.
Enter donor information into appropriate databases (e.g. DAS, Stat Trac, and Donor Trac PLUS).
Communicate problems and/or issues to the appropriate Managers, departments and agencies for follow up (e.g. Regional Directors, Case Managers, and/or Education Directors).
Maintain current knowledge base with latest FDA, AATB, and industry standard changes.
Function as a Team Lead when on shift. Ability to Triage calls and coordinate work flow of referrals to ensure that the shift performance adheres to established standards. May act as AOC (Administer on Call).
Demonstrate proficiency in Donor Screening and Coordination of donor cases.
Work empathetically and professionally with families in crisis and deal with death and grieving families.
Provide families with information regarding donation and offer appropriate donation options. Complete Donation Authorization and Medical Risk Assessment.
Provide information and complete Consent and Medical Risk assessment with Living Donors.
Coordinate all aspects required for donation to occur including coordination of the recovery process with other participating agencies such as hospitals, ME/coroners, funeral homes, OPO’s and/Eye Banks.
Complete and correct donor documentation in timely manner.
Participate in Quality Assurance Program as defined by Standard Operating Procedures.
Attend departmental meetings and complete required training/reading to ensure compliance and to remain current on Tissue Banking issues and standards.
Communicate with internal and external clients with behavior and attitude that promotes MTF’s core values.
Assist with special projects and perform additional duties as assigned.
Qualification
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Required
Associate's Degree
3 - 5 years of experience
1 – 2 years Approach/Authorization with Donor Families
CTBS certification
Strong interpersonal skills and the ability to work both independently and collaboratively as part of a team
Ability to listen, speak and record information simultaneously
Ability to type and maintain a minimum 30 wpm
Ability to work in a virtual environment
Effectively multi-task and problem solve and adapt to change quickly while meeting organizational goals
Critical thinking
Detail oriented
Strong Customer Service skills
Preferred
Bachelor's Degree
3 - 5 years of experience
Company
MTF Biologics
MTF Biologics is a global organization innovations in tissue and organ donation, transplantation, and research.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
J
Joe Yaccarino
President and CEO
Brad Bailey
Vice President and General Manager, Orthopedics
Recent News
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