CVS Health · 3 hours ago

Tech, IT Customer Service & Support

Providence, RI

Full-time

Remote

Entry Level

$17/hr - $31.30/hr

1+ years exp

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Responsibilities

Provides advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA’s.

Consistently adheres to defined Service Desk processes, policies and procedures.

Records, tracks, and reports on all customer incidents and service requests through to completion within defined and documented Service Desk SLA’s.

Acquires and maintains an advanced level of knowledge for supported products and support policies.

Proactively research and stay abreast of new technology including to but not limited to: Windows 7/8/10, Office 2007/2010/2013 and Desktop/Laptop security solutions.

Responsible for deploying software using automated tools.

Regular and reliable attendance is an essential function of the position.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Call Center SupportMicrosoft Operating SystemsMS Exchange/OutlookMicrosoft Office SuiteActive DirectoryUnix/PuttyCitrixSQL ServerRemote Computer Control SoftwareHP Printer SupportDesktop SupportSCCMDamewareServiceNOWCustomer Service Skills

Required

1+ years of call center phone support experience.

1+ years of experience with: Microsoft Operating Systems including Windows XP/7/8/10; MS Exchange/Outlook 2007/2010/2013 environments; IE 8/10/11, Chrome; Active Directory; Microsoft Applications including the MS Office Suite; Mainframe and Emulators; Unix/Putty; Citrix; SQL Server; remote computer control software; HP Printer Support.

Must be able to work one of the following schedules: 6AM-2:30PM EST Off Thursday and Sunday or 6AM-2:30PM EST Off Thursday and Friday.