76 applicants

Company

CLEAResult · 6 hours ago

Tech Support Analyst

Remote - New York

Full-time

Remote

Entry Level

$20.70/hr - $31/hr

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ConsultingEnergy

No H1B

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Responsibilities

Perform day-to-day support interacting with users, resolving moderately complex programmatic issues in a help desk environment.

Provide a positive customer service experience.

Instructs users in the use of personal computers and networks

Follows all guidelines in the service & operating level agreements as well as operating procedures

Documents issues and solutions thoroughly in a help desk environment.

Answers queries by telephone, email, or chat within the ticket tracking system in support of internal and/or external customers.

Utilizes available knowledge documents, conducts research, interacts with, and escalates to other support personnel to resolve customer’s issues.

Routes complex issues to next level support quickly for further investigation when appropriate.

Alerts senior technical staff and/or management to recurring issues and patterns of issues.

Maintains and updates records and tracking databases.

Coordinates the resolution of moderately complex incidents and problems with the appropriate vendors and internal staff.

Trains junior technical staff in established processes and procedures.

Performs other duties as assigned or apparent.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportHelp Desk EnvironmentDocumentation

Required

High School Diploma - Required

Customer service skills

Great communication skills

High attention to detail

Ability to learn quickly

Preferred

Associate’s degree preferred; or equivalent combination of education and experience preferred.

Benefits

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours

401(k) with company match

Paid vacation, sick, personal and parental leave time

Paid Volunteer Time: giving back to our communities is important to us

Employee Recognition Program – convert your recognition points into gift cards

Employee Assistance Program – offers benefits to help you manage daily responsibilities

Access to on-demand training courses to advance further in your career