EV Connect · 5 hours ago
Tech Support Specialist
United States
Full-time
Remote
Mid Level
3+ years exp
Maximize your interview chancesAutomotiveElectric Vehicle
No H1B
Hiring Manager
Rose De Vries
Insider Connection @EV Connect
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Responsibilities
Troubleshoot and identify issues within rigorous SLA timelines.
Monitor network for proper charge station function and identify issues before they become apparent to the customer.
Manage and execute actions on service tickets in conjunction with internal and external teams and partners.
Analyze and provide clear feedback regarding issues that arise with hardware and software.
Work in conjunction with Hardware Partners and on-site technicians to guide resolutions for hardware issues in the field.
Provide technical recommendations to internal and external teams to resolve possible network communication issues.
On-call availability on rotation
Qualification
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Required
Bachelor’s Degree or equivalent in electronics, mechanical engineering or related technical discipline
2+ years of support role in the eMobility/EV Charging industry
3-5 yrs. of relevant experience in technical support, computer / network programming, electrical contracting, customer support or related area
Comfortable with hardware and software technologies
Ability to execute effectively against demanding SLAs
Positive attitude, flexibility and a strong work ethic
Critical and analytical thinker with a passion for solving customer issues
Strong communicator capable of interacting professionally with colleagues, partners and customers in high pressure, time sensitive environments
Willing to work flexible hours and overtime on short notice as customer escalations require
Available to be 'on call' after normal working hours on a periodic basis
Comfortable around a computer with experience in MS Office Suite, plus one or more Cloud-based ticket management systems such as Zendesk
Familiar with electrical/electronic concepts and applications
Familiar with cellular and Wi-Fi network communications fundamentals
Benefits
Paid time off (vacation and flex time)
Health insurance
Life insurance
Dental insurance
401k with company matching
Monthly EV stipend
Yearly ongoing education stipend
And more.
Company
EV Connect
EV Connect provides enterprise-class, electric vehicle charging software, and solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$53.04MKey Investors
Ecosystem Integrity Fund
2022-06-21Acquired· undefined
2021-12-07Series Unknown· $27.17M
2021-12-07Debt Financing· undefined
Leadership Team
Jordan Ramer
Founder and CEO
D
David Hughes
SVP & Co Founder
Recent News
Keiretsu
2024-11-04
2024-06-04
Company data provided by crunchbase
