Gym Launch · 17 hours ago

Tech Support Superstar

Remote (United States)

Full-time

Remote

Entry Level

Maximize your interview chances

InternetMarketing

Insider Connection @Gym Launch

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Provide detailed account walkthroughs and assist customers with implementation of our product and services.

Clearly communicate account setup requirements and expectations per program to clients

Educate customers on Gym Launch Services, capabilities, and best practices to simplify adoption and align expectations

Identifying areas of opportunities for onboarding efficiencies and increased adoption within all Gym Launch Programs.

Quickly identify gaps in our product and customer experience that impact the success of our customers and communicate those to the CS Team Lead.

Collaborate with the Agency team on clients in need of help, ensuring that the client experience exceeds their expectations.

Confirm that all service procedures, policies, guidelines, and standards are being adhered to consistently and take necessary corrective actions when appropriate

Daily loop up with clients to ensure proactive experience for client

Maintain up to date technical expertise of all Gym Launch products, acting as a resource for the Tech Support Superstar Team

Liaise with other staff, including interacting with members of different areas of the company, presenting findings to CS Team Lead for next steps and approvals

Answer support inquiries via live chat within x amount of time

Update clients on status updates throughout their A2P registration process

Host Tech Support Calls if problem cannot be resolved via support ticket

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Go High LevelDelegationCustomer supportClient relationship managementFacebookAsanaKajabiFrontZohoHubSpot

Required

High-level problem-solving skills

Excellent internal and external communication skills, both written and verbal

Tolerance for high-stress situations

Adaptable to a constantly changing environment

High Ability to delegate tasks appropriately

Able to make autonomous decisions for the good of the company

Able to work M-F 9 AM-6 PM EST; Must be flexible and able to work additional hours/weekends if the situation warrants it

Generally reachable and responsive to Slack during working hours

Efficient with Facebook, Go High Level, Asana, Kajabi, Front, Zoho, HubSpot and all apps, platforms, and systems that the Gym Lords use for their setups

Able to consistently maintain a positive can-do attitude that reflects company values