Be an early applicantLess than 25 applicants

Company

FedEx Dataworks · 2 days ago

Technical Account Management Lead-5

United States

Full-time

Remote

Senior Level, Lead/Staff

$25/hr - $40/hr

5+ years exp

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Responsibilities

Align with key executives in each set of accounts with the purpose of being the technical visionary and trusted partner to drive customer retention, expansion and deliver actionable insights to the product and marketing team.

Drive onboarding, renewal and expansion of key accounts

Develop and maintain deep relationships with key stakeholders and decision-makers.

Proactively communicate with clients, regularly exceeding expectations while proposing innovative solutions to address client challenges.

Become a trusted advisor, understanding their business challenges and goals.

Anticipate needs and act strategically to ensure client success.

Foster a collaborative environment, building strong internal partnerships.

Provide operational oversight to assure service delivery quality and compliance with contractual commitment

Serve as the operational escalation point with assigned accounts to address technical and/or operational issues and close growth opportunities

Advocate for the client internally when technical requirements are not being met

Able to manage C-Level expectations displaying a level of business acumen with this level of the leadership team

Evaluate and work closely with all client’s existing technology and application platforms to identify opportunities for continued enablement of client success.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SAAS experienceTechnical Account ManagementDigital product lifecycleStakeholder managementTechnical product managementBoard-level presentationsCustomer feedback analysisOperational oversightCollaboration skills

Required

Deep SAAS experience

Experience and strong knowledge of the digital product lifecycle

5 - 7 years of Technical Account Management experience in SAAS companies

Comfortable preparing and presenting board-level presentations

Experience in managing multiple stakeholders and projects

A listener who is able to overcome customer objections

Excellent story telling skills

Great technical product management skills. Able to turn customer feedback into technical requirements

Drive onboarding, renewal and expansion of key accounts

Develop and maintain deep relationships with key stakeholders and decision-makers

Proactively communicate with clients, regularly exceeding expectations while proposing innovative solutions to address client challenges

Become a trusted advisor, understanding their business challenges and goals

Anticipate needs and act strategically to ensure client success

Foster a collaborative environment, building strong internal partnerships

Provide operational oversight to assure service delivery quality and compliance with contractual commitment

Serve as the operational escalation point with assigned accounts to address technical and/or operational issues and close growth opportunities

Advocate for the client internally when technical requirements are not being met

Able to manage C-Level expectations displaying a level of business acumen with this level of the leadership team

Evaluate and work closely with all client’s existing technology and application platforms to identify opportunities for continued enablement of client success

Company

FedEx Dataworks

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201-500 employees