Technical Account Manager, Newspack @ Automattic | Jobright.ai
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Technical Account Manager, Newspack jobs in United States
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Automattic · 1 day ago

Technical Account Manager, Newspack

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$73K/yr - $130K/yr
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Blogging PlatformsContent
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Comp. & Benefits

Insider Connection @Automattic

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Work directly with our growing roster of small- and medium-sized news publishers to migrate their sites to WordPress and launch on the Newspack platform.
Troubleshoot technical and editor-facing issues as they arise, work with publishers to leverage and optimize Newspack’s feature set, and drive adoption of best practices in digital news publishing and monetization.
Work closely with our product engineers to refine the Newspack product based on experience, expertise, and publisher input.
Develop close relationships with your customers to understand their business/operational needs and technical challenges and help them achieve the greatest value from our products.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WordPressDigital transformationProject managementSoftware developmentService reviewsCustomer health metricsWeb technologiesKick-off callsProcess designRisk managementEffective problem-solving

Required

Experience with influencing customer outcomes, analyzing customer health metrics, and tracking customer interactions via tools.
Collaborating closely with team members to support renewals and expansion opportunities.
Gauging customers’ levels of engagement with the company, and providing feedback to internal stakeholders regarding product and service improvements.
Creating structure in ambiguous situations and designing effective processes.
Leading customer on-sites, conducting service reviews, and empowering customers to achieve success and gain the greatest value from our products.
Effective problem-solving, conflict resolution, and context-switching.
Distilling and accomplishing goals and wish-lists into concrete next steps.
Remaining undaunted by managing risks in high stakes situations.
Conducting kick-off calls and getting everyone on the same page.
Working with WordPress or other web technologies.

Preferred

Software development and architecture experience.

Company

Automattic

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Glassdoor
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Automattic is a global tech company that offers WordPress, WooCommerce, and other web solutions.
dateFounded in 2005
location
San Francisco, California, USA
people-size1001-5000 employees
web-link
http://automattic.com

Funding

Current Stage
Late Stage
Total Funding
$985.9M
Key Investors
Salesforce VenturesInsight PartnersTiger Global Management
2021-02-17Series E· $288M
2020-05-15Secondary Market
2019-12-11Series Unknown· $80.6M

Leadership Team

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Matt Mullenweg
CEO
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Paul Maiorana
CEO, WooCommerce
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Recent News

Law360
WordPress Parent Must Restore WP Engine's Access
2024-12-12
Silicon Republic
WordPress owner Automattic ordered to stop blocking WP Engine
2024-12-12
OMR Reviews
WooCommerce & WordPress als Online-Shop
2024-11-29
Company data provided by crunchbase
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