Automattic · 1 day ago

Technical Account Manager, Scaled CX, WordPress VIP

United States

Full-time

Remote

Mid Level

$85K/yr - $130K/yr

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Comp. & Benefits

Insider Connection @Automattic

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Drive product adoption through webinars, digital content, office hours, and targeted training campaigns.

Use automation and data insights to proactively identify and engage customers based on product usage and lifecycle position.

Create digital engagement campaigns including drip-feed journeys, newsletters, and triggered email workflows.

Analyze customer data to measure success, prioritize outreach, and improve enablement content.

Build and execute playbooks for customer engagement and risk mitigation in collaboration with Relationship Managers.

Serve as customer advocate while working cross-functionally with Marketing, Product, and Sales teams.

Optimize customer experience through automated workflows and digital tools.

Define and track customer success metrics using technology and data-driven processes.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital engagement platformsAutomation toolsData analysisCustomer engagement playbooksWebinarsTraining sessionsEducational contentCustomer success experienceCustomer feedback analysis