InfluxData · 1 day ago

Technical Account Manager, US/CAN

Salt Lake City, UT

Full-time

Remote

Mid Level

$130K/yr - $170K/yr

4+ years exp

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Comp. & Benefits

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Responsibilities

Proactively working with customers, taking ownership of their success and ensuring full adoption of the InfluxData Platform

Problem-solving, debugging and troubleshooting to resolve customer issues

Advocating for customers by addressing bugs, feature requests and translating their input into actionable insights for product development

Developing a deep understanding of the customer's technical landscape to identify needs, drive product utilization and highlight upsell opportunities

Guiding customers through the adoption of new features or transitions, ensuring smooth implementation

Collaborating across internal teams during escalations to assess risks and coordinate technical resolutions

Documenting customer environments and modifications, while monitoring and reporting on case metrics

Supporting customer globally through various channels and hosting recurring sync sessions to review tactical and strategic objectives

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportCustomer SuccessScripting LanguagesDatabase ManagementRESTful APIsCloud EnvironmentsDevOps Practices

Required

Minimum of 4 years of technical work experience in support, development or engineering, with customer-facing experience

Excellent English communication skills, both written and verbal, with a team-focused and collaborative mindset

Empathy for people facing technical challenges, with strong problem-solving abilities

Proficiency in at least one scripting language (Ruby, Python, Bash, etc.)

Extensive experience with databases, including clustering, high availability (HA) services, load balancing, automation, monitoring and configuration management

Strong knowledge of networking, HTTP(S), RESTful APIs, with experience in containerization and cloud environments (GCP, Azure, AWS, Kubernetes)

Experience with DevOps practices and tools in public cloud environments

Broad understanding of database management and data vendor technologies