59 applicants
Everbridge · 1 week ago
Technical Account Manager, SLG
United States
Full-time
Remote
Mid Level
$106K/yr - $120K/yr
3+ years exp
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Maximize your interview chancesEvent ManagementInformation Technology
Insider Connection @Everbridge
Responsibilities
Proactively manage named accounts, account relationships, and technical deployments
Partner closely with Customer Success, Product Management, and Engineering to drive long-term value and development of Everbridge solutions.
Support customers through change management activities, workflows, and business processes to drive the highest value.
Be the subject matter expert on Everbridge systems/workflows to solve customer use cases and requirements.
Manage financial metrics and enable pre-sales activities to support account expansions.
Present solutions to diverse stakeholders on both technical and business use cases
Deliver multiple projects at once with varying stages of implementation; must be highly organized with a sense of urgency to meet deadlines.
Facilitate project management methodology, including, but not limited to:
Providing input on project design and test plans
Training – remote training sessions tailored to the end user (may also include occasional on-site visits)
Weekly status meetings
Facilitation of business and technical reviews to keep aligned to project timelines, goals, and deliverables.
Regular reporting to reflect progress against ongoing project deliverables and success metrics.
Qualification
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Required
3-5 years of customer-facing experience in Customer integrations/implementations, Software systems delivery, or Technical account management
State and local government/federal, public safety and alerting, business continuity, or crisis management experience is strongly preferred
Experience with designing requirements documents and functional documents that accurately reflect and align customer needs with Everbridge products and capabilities
Experience implementing technical solutions within a SaaS platform
Experience working with Salesforce, JIRA, Confluence, PowerPoint, and Excel
In-depth experience in using Microsoft Suite products, including Excel, Power Query / PowerBI, and Power Automate (or similar solutions)
Basic experience utilizing and configuring public Application Programming Interface (API), Secure File Transfer Protocol (SFTP), and Single-Sign-On (SSO) connections
Ability to work autonomously as well as in a team setting
Strong oral and written communication skills, people skills, and presentation skills
Depending on the request of the customer, travel potentially required (30%)
Preferred
PMP or similar project management certification preferred
Benefits
Healthcare
Dental
Parental planning
Mental health benefits
401(k) plan and match
Paid time off
Fitness reimbursements
Discounted employee stock purchase plan
Company
Everbridge
Everbridge is a national public warning solutions company that provides an event management platform to help government organizations.
1,001-5,000 employees
H1B Sponsorship
Everbridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (8)
2021 (6)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-02-05Acquired· by Thoma Bravo ($1.5B)
2019-01-14Post Ipo Equity· Undisclosed
2016-09-21IPO· nasdaq:EVBG
Leadership Team
David Wagner
President and CEO
Rich Fortier
Vice President of Engineering
Recent News
2024-06-04
2024-05-13
2024-05-13
Company data provided by crunchbase
