Level AI · 8 hours ago

Technical Account Manager(Remote, US)

United States

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients

Successfully handle onboarding of multiple clients simultaneously

Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs

Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues

Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients

Identify opportunities for upselling and cross-selling our solutions to existing clients

Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions

Qualification

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