Automattic · 1 day ago
Technical Account Manager - Automattic Special Projects Team
United States
Full-time
Remote
Mid Level
$85K/yr - $130K/yr
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Responsibilities
Helping our partners use Automattic’s products—particularly WordPress, WooCommerce, Jetpack, and Sensei LMS.
Troubleshooting, investigating, and writing detailed GitHub Issues.
Sharing knowledge, tools, and tips to help team members.
Cultivating strong relationships with our partners to understand their business/operational needs and how Automattic’s products can meet those needs.
Communicating clearly and effectively to a diverse set of partners with varying levels of technical aptitude.
Qualification
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Required
An advanced level of WordPress admin expertise, including:
Experience designing, publishing, and debugging content using the WordPress Block Editor.
Understanding how a website makes use of Posts, Pages, and Custom Post Types.
Ability to identify which themes and plugins are active on a site, and what they are responsible for.
Excellent English writing and communication skills, with an aptitude for taking technical language and making it understandable.
Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members.
Comfortable creating structure in ambiguous situations and pursuing a clear path forward.
Effective problem solving, conflict resolution, and context-switching.
Distilling goals and wishlists into concrete next steps.
Remaining undaunted by managing risks in high-stakes situations.
An eye for detail, and an innate desire to close out all items on a project checklist.
Benefits
Open vacation policy
Company
Automattic
Automattic is a global tech company that offers WordPress, WooCommerce, and other web solutions.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$985.9MKey Investors
Salesforce VenturesInsight PartnersTiger Global Management
2021-02-17Series E· $288M
2020-05-15Secondary Market
2019-12-11Series Unknown· $80.6M
Leadership Team
Matt Mullenweg
CEO
Paul Maiorana
CEO, WooCommerce
Recent News
2024-12-12
Silicon Republic
2024-12-12
OMR Reviews
2024-11-29
Company data provided by crunchbase
