InterVision Systems · 5 hours ago

Technical Account Manager - AWS/Azure (remote)

Chesterfield, MO

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Responsibilities

Dive Technical discussions at all levels of the client’s organization and assist with incident management, establishing best practices, and technical risk mitigation.

Provide Technical Recommendations for Optimization: Understand how the client is leveraging InterVision Services regular reviews of the environment / technical implementation and make recommendations on how to improve / optimize the environment.

Trouble ticket process expertise and oversight: As necessary, getting involved with the OC and professional services team performing trouble ticket triage and remediation to facilitate their communication with the client and other parties. Do what is necessary to resolve client issues.

Monthly and quarterly SLA, performance, and billing report generation and support. This includes generating very detailed, time-consuming, and error-prone monthly performance reports.

Being the Client’s Partner contact for Services. Onboard new clients, including connection client stakeholders with the appropriate InterVision Professional Services and Managed Service team members. Shepherd and drive the onboarding processes, including, if necessary, the per-client security/background check/fingerprinting processes that some California departments require.

Pricing / Invoicing Support: Understand how InterVision arrived at the pricing for the services in the offering catalog. This is particularly complex for the monthly cost per agent. The Technical Account Manager must be able to discuss pricing and profitability with Sales leadership (for example, relating to discounting) and with the financial team for overall profitability concerns. The Technical Account Manager must understand the details in the cost basis to determine when price increases are necessary.

Providing general support for InterVision’s Operational Center team which support managed services.

Security audit review Support dialogue discussing finds with customer and technical teams to address and remediate.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AWSAzureAzure/AWS certificationsEnvironment architecture designAutomationNetwork engineeringSecurityStorageSystems administrationMonitoringIncident responseConfiguration managementWell Architected FrameworksCloud Security Posture ManagementITILOperational processesPricingInvoicingBack office operationsCost optimizationPythonJavaScriptAPI integrationService NowPower BIStatements of workBill of materialsTechnical solutions presentationMulti-team collaboration

Required

Experience with AWS/Azure, including tasks such as environment architecture design, automation, network engineering, security, storage, systems administration, monitoring, incident response, configuration management, etc.

Experience including tasks such as security, systems administration, monitoring, incident response, configuration management, etc.

Working knowledge of Code/Scripting capabilities (Python, JAVAScript/NodeJS)

Working knowledge API integration experience

Hold active Azure/AWS Associate or Professional certifications

Experience with Well architected Frameworks of AWS and Azure with the ability to provide insight and recommendations based on these criteria

Experience with Cloud Security Posture Management (CSPM) Tools, capabilities, and leveraging these tools to provide desired outcomes.

Experience with Service Now and using Power BI or similar technologies to automate and report on internal processes

Experience including developing statements of work, bill of materials, as well as presenting technical solutions to clients both technical and executive representative

Experience with ITIL and other technology management standards and processes

Experience in the support operational processes, tools, and administration process and tools for complex technology managed services

Experience in pricing and invoicing of technology services and products and overall understanding of service profitability

Experience in complex back office operational environments and finding ways to incrementally implement necessary process, tools and structures to increase overall productivity

Experience working alone, leading initiatives, and working in complex multi-team environments while finding ways to get the job done

Experience with cost optimization suggestions via system right sizing, reserved instances, etc.