Zscaler · 23 hours ago
Technical Account Manager - Central Region
Remote - Illinois, USA
Full-time
Remote
Mid, Senior Level
$112K/yr - $160K/yr
5+ years exp
Maximize your interview chancesCloud SecurityCyber Security
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Responsibilities
Work with customers using a variety of media (phone, email, on-site).You are held to the highest industry standards for responsiveness and services provided and manages the Premium Support relationship.
Work with the Field Sales Team to ensure that Zscaler products and services are deployed in a manageable and supportable way. Engage our customers and partners as trusted advisors. Handle implementation and consulting projects, scheduling Zscaler web and email solutions for customers.
Assist the Support team by taking support escalations and providing occasional support. Available for on-call duty to address important customer issues during non-operational hours. Establish communication channels between gold/platinum customers and internal teams. Keep customers updated on cloud updates and upgrades, ensuring necessary actions for availability and satisfaction.
Provide on-site and virtual product training to Premium Support customers. Deliver notifications of new Zscaler products and technologies to Premium Support customers.
Monitor reporting information and policy configurations at customer sites, offering ongoing recommendations. Provide valuable product feedback to Zscaler Product Management based on customer requirements.
Qualification
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Required
Residence in one of the following states: Illinois, Indiana, Iowa, Kansas, Michigan, Minnesota, Missouri, Nebraska, Ohio, or Wisconsin.
5 years of account management experience, including pre- and post-sales responsibilities.
Experience implementing/supporting web and email security solutions.
Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications.
Proficiency in high-tech networking, information security, and application networking, with a focus on communication and engagement with prospects.
In-depth understanding of enterprise networks and infrastructure, including TCP/IP stack and protocol workflow.
Hands-on experience with network troubleshooting tools like Wireshark, WinMTR, and Fiddler.
Preferred
Knowledge of basic protocols such as HTTP, DNS, TCP/IP, UDP, SSL/TLS, ICMP, FTP, and experience with packet captures.
Additional advantages include experience with L2/L3 protocols and devices, advanced security concepts (IPS/IDS/DLP), and authentication protocols (SAML/LDAP).
Basic shell scripting/programming experience (bash, Perl) and familiarity with SQL.
Understanding of multiple routing and switching architectures (Cisco, Juniper).
Benefits
Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!
Company
Zscaler
Zscaler is a global cloud-based information security company that enables secure digital transformation for mobile and cloud.
5,001-10,000 employees
H1B Sponsorship
Zscaler has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (77)
2022 (137)
2021 (111)
2020 (63)
Funding
Current Stage
Public CompanyTotal Funding
$170.7MKey Investors
TPG GrowthLightspeed Venture Partners
2024-04-23Post Ipo Equity· $22.7M
2018-03-16IPO· nasdaq:ZS
2017-11-08Secondary Market· Undisclosed
Leadership Team
Jay Chaudhry
Founder & CEO
Syam Nair
Chief Technology Officer
Recent News
GlobeNewswire News Room
2024-11-12
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2024-11-07
2024-11-05
Company data provided by crunchbase
