Grass Valley · 8 hours ago

Technical Account Manager - Cloud Solutions

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Orchestrate the onboarding experience, with a focus on adoption and support.

Streamline engagements with GV technical delivery teams and product teams.

Anticipate the technical impact of changes through mitigation techniques and best practices accumulated from previous delivery experience.

Mitigate risk by identifying critical path items and ensuring remediation plans are executed.

Maximize ROI in GV products and services.

Orchestrate the technical value across GV offerings.

Advocate for and drive technical issues to resolution and provide updates.

Plan regular proactive operational reviews with team members to discuss key areas

Represent and advocate for future needs during GV product lifecycle planning.

Collaborate with the GV System Team (or other groups within GV) to understand technical impacts and readiness to ensure the success of GV solutions.

Prepare Business performance reports on operational metrics and coordinate with customer technical leads to review progress.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud SolutionsTechnical Account ManagerAWSBroadcast IndustryBroadcast Video FormatsStorage SystemsServer-based ApplicationsComputer NetworkingComputing Security ConceptsAzureGoogle CloudNetwork AnalyticsIP/MPLS/SR ProtocolsData Warehouse SolutionsBig Data AnalyticsOn-prem Data LakesIPsecVPNLoad BalancingIperfMTRRouting ProtocolsNetwork Monitoring ToolsIntent Based NetworkingNetwork Operations AutomationCloud-Native Network FunctionsDevOpsDataOpsMLOpsMulti-tasking Skills

Required

5+ years’ experience in working with Cloud Solutions

Degree qualified or equivalent combination of skills and experience in the Broadcast Industry

Previous customer facing experience as a technical lead/TAM

Ability to manage multiple tasks and projects in a complex environment.

Demonstrated ability to adapt to new technologies and learn quickly

Presentation skills: equally good with both large and small audiences

Knowledge of Broadcast Video and Audio formats.

Knowledge of Storage Systems (HDD, SSD, NAS, Cloud Storage…)

Working knowledge of server-based applications and computer networking

Exposure to computing security concepts/best practices

Knowledge on & with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools

Solid cloud technology knowledge (AWS, Azure or Google Cloud (Preferred))

Deep understanding of one or more of the following areas: Access/Transport/Core network analytics and troubleshooting, IP/MPLS/SR Network protocols and architectures, Understanding of Intent Based Networking, Network operations automation, RAN engineering process automation, Cloud-Native Network Functions (CNFs), microservices, Data Warehouse, Big Data and advanced analytics solutions, On-prem Data Lakes, Cloud solutions in public clouds (GCP, AWS, Azure), AWS understanding of DevOps, DataOps and MLOps