Anomali · 14 hours ago
Technical Account Manager - CTI and/or SIEM focus ( US Remote)
Dallas, TX
Full-time
Remote
Senior Level
5+ years exp
Maximize your interview chancesComputer and Network Security
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Responsibilities
Serve as an Anomali Platform power user; help our customers achieve success with the technology
Build strong customer relationships, especially with key customer stakeholders
Address customer’s technical requests; proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding them accountable
Be your customer’s advocate and internal champion
Promote advocacy
Track key account metrics; communicate progress to internal and external stakeholders
Engage with the Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests
Qualification
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Required
Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR / XDR, Security Controls & Logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc)
Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc)
Experience in managing multiple stakeholders and projects as a lead and team player
Customer-first attitude; a listener who is customer-oriented and attentive to their needs
Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
Works well under pressure with a high tempo of operations
Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
Experience in using Gainsight, SalesForce, and JIRA
Willing to travel up to 25% of the time.
Company
Anomali
Anomali is the leader in modernizing security operations with the power of analytics, intelligence, automation, and AI to deliver breakthrough levels of visibility, threat detection and response, and cyber exposure management.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ahmed Rubaie
Chief Executive Officer
Anthony Aurigemma
Chief Revenue Officer (CRO)
Recent News
2024-05-19
Company data provided by crunchbase
