179 applicants

Company

HCLSoftware · 13 hours ago

Technical Account Manager - United States

United States

Full-time

Remote

Mid Level

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Digital MarketingInformation Technology

H1B Sponsor Likely

Hiring Manager

Tushar Dutt, MBA, CPHR, CHRP, CHRL

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Responsibilities

Build and maintain strong relationships with existing customers, serving as their primary point of contact for product-related adoption, consumption, and renewal discussions

Proactively engage with customers to understand their evolving business and product needs, challenges, and future objectives

Conduct regular business reviews to demonstrate the value of our software products and identify opportunities for upselling and cross-selling

Collaborate with the account team to develop account plans and renewal strategies. This collaboration will include the incumbent business partners when required

Work together with the Renewal Managers, business partners and Client Directors to negotiate renewal terms and pricing in alignment with customer expectations and the policies of HCL Software

Work together with the Customer Journey team to monitor satisfaction, product usage and adoption patterns to identify potential attrition risks and take proactive measures to mitigate them

Stay informed about industry trends, competitor offerings, and customer feedback to provide input into product development and enhancement initiatives

Collaborate with internal teams, including sales, marketing, product management, training, and customer support, to ensure a seamless customer experience

Maintain knowledge and adherence to the policies and best practices of HCL Software

Maintain accurate records of customer interactions and transactions in the CRM system

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Software licensing modelsTechnical architecturesCustomer relationship managementData-driven decision-makingCustomer service experience

Required

Bachelor's degree in business, information technology/security, or a related field (or equivalent experience)

Proficiency in understanding both software products with their licensing models, together with technical architectures and technology stacks

Strong communication skills, with the ability to build rapport and influence decision-making.

Excellent customer relationship management skills, with a customer-centric mindset and a genuine passion for delivering exceptional service

Analytical mindset with the ability to leverage data and metrics to drive decision-making.

Self-motivated, proactive, and able to work independently as well as part of a team

Excellent communication and interpersonal skills

Strong attention to detail and organizational abilities

Ability to work effectively in a team environment

Customer-centric mindset with a passion for delivering exceptional service

Preferred

Previous experience in customer service or a client-facing role is advantageous

Company

HCLSoftware

Glassdoor

3.5

HCLSoftware, a division of HCLTech, develops, markets, sells, and supports software for AI and Automation, Data, Analytics and Insights, Digital Transformation, and Enterprise Security.

Founded in 1991

Noida, Uttar Pradesh, IND

10,001+ employees

https://www.hcltechsw.com/wps/portal

H1B Sponsorship

HCLSoftware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (2837)

2022 (3809)

2021 (3725)

2020 (4406)