Akkodis ยท 1 day ago
Technical Account Manager
United States
Contract
Remote
Mid, Senior Level
$55/hr - $60/hr
3+ years exp
Maximize your interview chancesInformation Technology & Services
No H1B
Security Clearance RequiredHiring Manager
Himanshu Chauhan
Insider Connection @Akkodis
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Provide expert-level triage and escalation support to frontline TAC engineers.
Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Cisco Nexus, and Cisco IOS-XR.
Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging Cisco engineering teams when needed.
Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.
Act as a subject matter expert on SONiC and related network architectures and protocols.
Develop and deliver advanced technical training for TAC engineers.
Collaborate with engineering and product teams to resolve intricate technical issues.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
BS in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field (MS preferred).
Minimum of 3-5 years of working knowledge with SONiC in production environments.
Minimum of 10 years working in the computer networking field.
Proven ability to act as a Level 3 support engineer.
Strong troubleshooting skills across distributed networks and various Network Operating Systems.
Extensive knowledge of common networking protocols such as BGP, OSPF, ISIS, EVPN, VXLAN, MPLS, and Segment Routing.
Experience with AI-specific protocols, including RDMA.
Proficiency in protocols and technologies used in enterprise data centers and cloud environments.
Proficiency in Linux and containerization technologies, specifically Docker.
Preferred
In-depth knowledge of AI infrastructure networks and related protocols, including RDMA.
Expertise in SW infrastructure components such as SAI, BSP, and SDK.
Prior experience in large web-scale content providers or cloud hosting networks.
Excellent communication and interpersonal skills.
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
An EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Akkodis
Akkodis is a digital engineering company and Smart Industry leader.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Lane Greever
Chief Operating Officer (COO), Americas
Kishore Raj
Vice President & Partner: Technology and Engineering Consulting and Services
Recent News
Help Net Security
2024-12-10
24-7 Press Release Newswire
2024-11-23
PRNewswire Asia
2024-10-21
Company data provided by crunchbase
