52 applicants
Bazaarvoice · 2 days ago
Technical Account Manager
Austin, TX
Contract
Onsite
Mid Level
1+ years exp
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Hiring Manager
Mikaela Moore
Insider Connection @Bazaarvoice
Responsibilities
Engage with the client in a strategic capacity to ensure that the program follows recommended best practices, is appropriate for the client's technical infrastructure, and aligns with business goals.
Proactively monitor the health of the technical program to identify and help mitigate problems before they impact the success of the larger program.
Drive adoption of contracted solutions and services and identify opportunities for additional solutions and services that could benefit the client.
Oversee all technical touch points with the client, including support cases, implementations, professional services projects, pilot programs, etc. and be the single point of escalation for the client for these engagements.
Develop relationships with key technical stakeholders in the client organization to facilitate progress on projects, expand the technical footprint, and develop new champions and client advocates.
Qualification
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Required
Minimum 18-24 months in a client facing role, preferably technical or technical account management.
Experience in technical consulting or technical project management.
General knowledge of web technology, preferably coding experience. Specifically, in HTML, CSS, JavaScript, XML, SQL, and other web scripting technologies.
Basic knowledge of SEO principles and practices.
Basic knowledge of web analytics tools and practices.
Excellent written and verbal communication skills.
Ability to explain complex technical concepts and processes to non-technical stakeholders.
Ability to effectively match technical tasks to business objectives to justify effort.
Ability to identify the required technical tasks to achieve stated business objectives.
Ability to identify creative and non-standard ways to use our solution to help clients.
Ability to work effectively with internal stakeholders to develop holistic account plans.
Preferred
Experience in account management is a big plus.
Benefits
Annual bonus
Other great benefits
Company
Bazaarvoice
Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing.
1,001-5,000 employees
H1B Sponsorship
Bazaarvoice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (4)
2022 (3)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$130.55MKey Investors
Battery VenturesAustin Ventures
2021-03-26Acquired· by THL
2012-11-16Post Ipo Equity· $6.71M
2012-06-25Post Ipo Equity· $103.94M
Leadership Team
Ken Hashman
Chief Financial Officer
Mark Drosos
SVP Worldwide Sales - Channels & Ecosystem Alliances
Recent News
Company data provided by crunchbase
