200+ applicants

Company

Original Job Post

Everbridge · 2 days ago

Technical Account Manager

United States

Full-time

Remote

Senior Level

$106K/yr - $120K/yr

5+ years exp

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Event ManagementInformation Technology

H1B Sponsorship

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Responsibilities

Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution.

Establish a formal governance model with the client. Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders.

Develop a continuous product education and awareness program and deliver training sessions as required.

Set and track customer satisfaction KPIs. Develop and manage an action plan to continuously improve these metrics.

Troubleshoot customer concerns and work with the management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution.

Provide Critical Event Management support through reports, tabletop exercises and drills, and industry best practices.

Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management, and Engineering.

Travel to customer locations as needed, approximately 20%.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Emergency managementRisk managementBusiness continuityCustomer-facing supportConsultingProject managementInternet-hosted applicationsHighly available architecturesComputer securityTelephonyMicrosoft Office SuiteSalesforce.comWeb-based applicationsProblem-solvingCritical thinkingTime managementConsulting ExperienceEmergency PreparednessMilitary BackgroundService Background

Required

5-7 years of experience and practice in an emergency, risk management, business continuity, or emergency management in a field facing technical capacity

3+ years in on-site customer-facing support or consulting role (professional services, account management, project management, customer service, etc.)

Strong project management skills

Working knowledge of Internet-hosted applications, highly available architectures, computer security, telephony, and networking

Strong critical thinking, analytic, and problem-solving abilities

Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com, and web-based applications

Bachelors in Business, Computer Science, or related a plus

Preferred

Previous consulting experience with emergency preparedness or business continuity best practices to state/local governments or corporations is a plus

Military or Service background a plus

Benefits

Healthcare

Dental

Parental planning

Mental health benefits

401(k) plan and match

Paid time off

Fitness reimbursements

Discounted employee stock purchase plan

Company

Everbridge

Glassdoor

3.7

Everbridge is a national public warning solutions company that provides an event management platform to help government organizations.

Founded in 2002

Boston, Massachusetts, USA

1,001-5,000 employees

https://www.everbridge.com

H1B Sponsorship

Everbridge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Trends of Total Sponsorships

2023 (2)

2022 (8)

2021 (6)

2020 (12)