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Company

Kibo · 1 day ago

Technical Account Manager

United States

Full-time

Remote

Senior Level

6+ years exp

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Responsibilities

Act as the main technical point of contact for assigned customers, bridging communication with internal teams

Guide customers on product setup, integration, and troubleshooting to maximize performance

Manage technical issues by working with engineering, support, and product teams for quick resolutions

Conduct regular check-ins to assess performance, address risks, and recommend optimizations

Build strong product knowledge to advise on best practices and custom configurations

Collaborate with Customer Success and Sales to support customer satisfaction, renewals, and growth

Develop technical documentation, training, and onboarding resources to support customer understanding

Monitor customer usage to proactively identify trends or potential issues

Advocate for customer needs and feedback to influence product improvements

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Account ManagementCloud infrastructureRest APIsECommerceOrder ManagementNextJSJavaScriptHigh-trust relationshipsCustomer adoption growthCross-department collaboration

Required

6+ years of experience in technical account management or closely related experience in eCommerce, Order Management, or related industry

Strong technical knowledge relevant to Commerce industry (Cloud infrastructure, Rest APIs, NextJS, JS, or other frontend technologies)

Excellent problem-solving skills and ability to manage complex technical issues with customers

Clear communication skills and the ability to simplify technical concepts for non-technical audiences

Ability to build high-trust relationships with both customers and internal teams

Experience collaborating across departments (engineering, product, support) to resolve customer needs

Strong organizational skills and the ability to manage multiple accounts and priorities

Proactive mindset with the ability to anticipate customer needs and prevent issues before they arise

Previous experience of growing customer adoption and preventing customer churn

Benefits

Flexible schedule and time away programs

Paid company holidays and global volunteer day

Generous health, wellness, and benefit programs

Opportunity for impact, rapid career growth, and intellectual stimulation

Passionate, high-achieving teammates excited to help you succeed and learn

Company events and other activities

Company

Kibo

Glassdoor

3.4

Kibo Commerce is a composable digital commerce platform for retailers, manufacturers, distributors, and wholesalers who want to simplify the complexity in their businesses and deliver modern customer experiences.

Founded in 2016

Dallas, Texas, USA

201-500 employees