Nebius · 9 hours ago

Technical Account Manager

United States

Full-time

Remote

Senior Level

$125K/yr - $175K/yr

5+ years exp

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Hiring Manager

Austin McQuay

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Responsibilities

Serve as the primary technical contact for customer issues, working alongside L2 support to troubleshoot and resolve complex problems.

Partner with the sales team to identify upsell opportunities and promote new Nebius products and advanced services.

Act as a bridge between customers and the product team, relaying customer feedback, feature requests, and product updates to enhance customer satisfaction.

Engage and negotiate with internal and external stakeholders to ensure alignment and resolution of customer challenges.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical managementCloud solutions architectureInfrastructure as Code (IaC)KubernetesPythonGPU computingCUDAOpenCLHPC orchestration frameworksSlurmKubeflowDeep learning frameworksTensorFlowPyTorchCloud ML toolsStakeholder negotiationCustomer-centric mindsetProject management

Required

5+ years of experience as a technical manager, cloud solutions architect, customer engineer or a similar technical role with a focus on cloud services and being a single point of technical expertise for users

Hands-on experience with IaC and configuration management tools (preferably Terraform/Ansible), Kubernetes, skills of writing code in Python

Understanding of GPU computing practices for ML training and inference workloads, GPU software stack components, including drivers, libraries (e.g., CUDA, OpenCL)

Excellent communication skills

Customer-centric mindset