Salt Security · 3 days ago

Technical Account Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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AnnMarie Cleary

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Responsibilities

Leverage your deep technical and product knowledge with the understanding of customer needs to educate your customers on API security and mature your customers’ use cases

Manage customer relationships from customer users/operators to executive stakeholders

Own a high-value book of business. Support your customers in getting deployed and guide your customers post-technical implementation to ensure they continue to accomplish progressively high value from Salt. Be your customers’ trusted partner in securing their APIs

Develop mutual action plans with customers to advance time-to-value and then to progress them through the Customer Journey toward each level of product maturity

Skillfully explain network security, the API ecosystem, AppSec, WAFs, RASPs, or similar security products and concepts to customers of all backgrounds and experiences

Demonstrate and amplify the Salt value to the senior customer stakeholders

Balance the details with the big picture - leverage your project management skills to maintain accurate details, notes, and next steps with customers using internal tools, while keeping their priority goals and definitions of success front and center

Partner with Sales and SEs to deliver Quarterly Business Reviews (QBRs) to customers

Articulate and train customers in Salt’s industry-leading best practices. Contribute to customer success knowledge gathering and methodologies

Bring an empathetic, listening-oriented, outside-in perspective to your engagement with customers

Become a trusted advisor for the customers, ensuring you proactively articulate and advocate for their collective voice and needs internally

Provide feedback and work with Product and R&D on issue tracking via Jira and feature escalations and prioritization

As in any high-growth startup, contribute to growing and build the team and company. Advance our systems and processes. Build faster and easier ways of completing projects. Work together with us to advance our collective success

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Account ManagementCustomer ManagementProject ManagementNetwork SecurityAPI EcosystemAppSecWAFRASPHTTP ProtocolPostman